Terms of Service

1.1. These Terms govern the relationship between SIA «Pygmalion» (hereinafter - the School) and the natural person who has enrolled on a language course (hereinafter - the Student).

1.2. Payment for a course means reserving a place in a group, or a teacher's time, for the whole paid course period; it does not mean paying only for the lessons actually attended.

1.3. When enrolling through the form on the website, the Student confirms agreement with these Terms by sending the form. When enrolling by another means (by telephone, through WhatsApp or in person), the School sends the Student a link to the Terms and asks for written confirmation of agreement (by message or by email) before the first lesson. Without that confirmation no place is reserved for the Student.

1.4. If the Student is a natural person who concluded the contract at a distance (through the website, by telephone or using a messaging application, without meeting in person before payment), the Student has the right to withdraw from the contract within 14 days of enrolment without giving a reason, provided the service has not yet been supplied at the moment of withdrawal (lessons have not started). To exercise this right it is enough to notify the School in free form by email or through WhatsApp; no separate form needs to be completed.

1.5. If the Student wishes lessons to begin before the 14-day period in clause 1.4 expires, they must confirm this to the School explicitly (by a separate message or at enrolment), confirming that they understand that once lessons begin the right of withdrawal under clause 1.4 ceases to apply to lessons already delivered, and that the conditions of section 4 of these Terms apply thereafter.

1.6. The School has the right to refuse enrolment or to terminate the contract without prior notice if, on enrolling, the Student knowingly provided false contact details or other inaccurate information.

2.1. Payment is made before the course begins or in accordance with the payment schedule stated at enrolment (payment in full or monthly payment).

2.2. Payment is possible by bank transfer, in cash at the office, by bank card or using a Stripe payment link.

2.3. When paying through a payment platform or by bank card, the School bears the cost of processing the payment - a fee of 2 % of the payment amount. In the event of a refund the payment system does not return this fee to the School, so it is likewise not returned to the Student - the refund amount is reduced by 2 % (see also clause 4.5).

3.1. The course runs in accordance with the group's schedule or an agreed individual schedule. Missing a lesson at the Student's own initiative, without notifying the School in advance, gives no right to a refund, and the lesson is not automatically moved to another period.

3.2. If the Student plans not to attend lessons or to stop attending the course, they must notify the School in advance - no later than 5 working days before the next paid lesson or period - by telephone, email or through WhatsApp.

3.3. Notice given after the stated deadline, or after the period of non-attendance has already begun, is not grounds for a refund for that period.

3.4. A change of teacher at the School's initiative (owing to scheduling, a teacher's illness, the reorganisation of groups and so on) is an ordinary part of the teaching process and gives the Student no right to cancel the course, to obtain a refund or to receive any compensation.

3a.1. For individual lessons (one person) a separate, shorter notice period applies to cancellation or rescheduling: the School must be notified no later than 24 hours before the lesson begins - by telephone, email or through WhatsApp.

3a.2. If the Student has not notified the School at least 24 hours before the lesson and does not attend, or cancels after the stated deadline, the lesson is deemed to have taken place (to have been provided) and counts as used. Payment for such a lesson is not refunded, not carried over and not compensated by an additional lesson.

3a.3. Where a cancellation is timely (24 hours or more), the lesson is moved to another agreed time without loss of the payment made for it.

3a.4. No limit is set on the number of timely cancellations as such (under clause 3a.3). However, if the Student cancels or reschedules lessons more than twice within a calendar month, even while observing the stated notice period, the School has the right to:

• cancel the fixed reserved lesson time and move to a «by arrangement» format (no standing reserved time, with the time of each lesson agreed separately); and/or
• count each further rescheduled lesson beyond that limit as having taken place, retaining the payment, if a new time could not reasonably be agreed within the paid period.

3a.5. The purpose of clause 3a.4 is not to penalise the Student for isolated cases of force majeure, but to limit situations in which a teacher's time is regularly reserved yet not actually used, depriving the School of the chance to offer that time to another Student.

4.1. Payment for lessons that have already taken place is not refunded, regardless of whether the Student actually attended them. The place in the group, or the teacher's time, was reserved, and the teacher prepared for the lesson and delivered it.

4.2. Payment for future lessons (not yet begun) may be refunded provided the Student notified the School of stopping their studies in good time, in the manner set out in clause 3.2. Where notice is timely, the refund is made in full for the lessons not begun, less the payment system's fee where it applies (see clauses 2.3 and 4.5).

4.3. If the Student did not notify the School in advance of their intention to stop attending, payment for the period from the last attendance until the refund request is submitted (or until the School learned of the Student's decision) is not refunded, since the place remained reserved for the Student throughout that time.

4.4. Instead of a full or partial refund, the School may offer the Student to move the remaining paid lessons to another group or to an individual schedule, to suspend their studies for an agreed period (for example owing to illness or absence) while retaining the paid lessons, or to transfer the remaining paid lessons to another person (a relative or a friend) at the Student's written request stating the new participant's details. A transfer is possible once per paid period.

4.4a. Unused paid lessons (including those rescheduled or suspended) are valid for 12 months from the date they were paid for. After that period unused lessons lapse without a refund, unless the School and the Student have agreed another period in writing.

4.5. Where a refund is approved and payment was made through a payment platform (Stripe) or by bank card, the payment processing fee is withheld from the refund amount. After the fee is withheld, the Student is paid 98 % of the calculated refund amount.

4.6. A refund request is submitted in writing (by email or through WhatsApp), stating the reason and the period for which the refund is requested. The School considers the request and, if a refund is due, makes it within 10 working days.

5.1. If a lesson is cancelled or moved at the School's initiative (owing to a teacher's illness, force majeure and so on), the Student is given a replacement lesson at another time, or the value of the lesson is credited against the next period's payment. No refund is made for such lessons where a replacement lesson was offered and available to the Student.

5.2. If the number of Students remaining in a group falls below 4, the School has the right to suspend or close the group. In that case the School:

• offers the Students to continue in another group at a matching level and schedule; or
• offers to resume the group's lessons later, once enough participants have joined, retaining lessons already paid for but not delivered for the period stated in clause 4.4a; or
• if no alternative can be offered, refunds payment for the lessons not delivered in the manner set out in clauses 4.5-4.6.

6.1. The Student's personal data is processed in accordance with the School's Privacy Policy published on this website.

7.1. The School has the right to amend these Terms by publishing the current version on the website and notifying current Students no later than 10 days before the changes take effect. Changes do not have retroactive effect in respect of course periods already paid for.

7.2. All disputes are settled by negotiation and, failing agreement, in accordance with the laws of the Republic of Latvia.

hello@pygmalion.academy, +371 26178545

SIA «Pygmalion», reg. No. 40003652527